Eastern Grounds Landscaping is proud to call itself a member of the Accredited Snow Contractors Association (ASCA). ASCA is a dynamic group dedicated to changing the industry of snow and ice management by focusing on and creating “an education standard and legislative reform” for snow and ice management contractors. ( www.ascaonline.org) How are they doing this? By teaming up with the American National Standards Institute (ANSI) and ANSI-ASQ National Accreditation Board (ANAB), the ASCA has been able to create a quality management system crafted specifically for, and exclusive to, snow and ice management contractors. This quality management system is known as SN 9001, which works in conjunction with ISO 9001, the international standard adopted by more than one million companies worldwide. ( www.ascaonline.org/ISO9001-SN9001/) In addition to the development of SN 9001, the ASCA has developed an education based certification process based on risk management for snow and ice management professionals, ASCA-C.
We are pleased to be able to claim that a number of our individuals are ASCA Certified (ASCA-C). What this means is we have completed 10+ hours of ASCA-sanctioned education focusing on risk management for snow and ice removal contractors. Through this certification process we have obtained valuable information and insights, enabling us to serve you better.
Our owner Bill Schultz is recognized by the Snow & Ice Management Association (SIMA) as a Certified Snow Professional. This certification is given to those with a high level of experience and knowledge in the snow and ice management industry who demonstrate leadership and provide excellent service to their customers.
ISO 9001/SN 9001 (Pending Certification)
Currently, there is only a handful of snow and ice management companies that have obtained SN 9001 certification, and we plan on becoming one of them!
SN 9001 is a set of industry standards established by the ASCA that works in conjunction with the already existing ISO 9001 standards. By working with the ANSI-ASQ National Accreditation Board (ANAB) the ASCA was able to develop a customized certification for our industry. This certification focuses on the snow and ice management company’s processes and procedures and will, according to Smither’s Quality Assessments (SQA – the first registrar approved by ANAB to supply certification the the SN 9001 standard), “result in potentials reduced insurance premiums, reduced waste involved with slip-and-fall litigation, increased end-user safety and satisfaction, enhanced supplier-customer satisfaction,” and “more efficient use of labor.”
Benefits of ISO 9001
An ISO 9001 certificate will provide maximum benefit to your organization if it approaches ISO 9001 implementation in a practical way. This will ensure that the quality management systems that are adopted, work to improve the business and are not just a set of procedures that your employees will find hard to manage.
By adopting an approach that starts out to implement more efficient working practices and focuses on the business objectives of the organization, you will achieve a system that will help and support your staff, and improve customer satisfaction.
Whether you use an external assessor or allocate an internal resource to carry out the initial assessments, you will need to ensure that they have buy-in from senior management so that all areas of the organisation are aware of the importance of the ISO accreditation process.
ISO 9001 certification is not just suitable for large organizations but also small businesses that will benefit from adopting efficient quality management systems that will save time and cost, improve efficiency and ultimately improve customer relationships.
Some of the benefits to your organisation:
- Provides senior management with an efficient management process
- Sets out areas of responsibility across the organisation
- Mandatory if you want to tender for some public sector work
- Communicates a positive message to staff and customers
- Identifies and encourages more efficient and time saving processes
- Highlights deficiencies
- Reduces your costs
- Provides continuous assessment and improvement
- Marketing opportunities
Some of the benefits to your customers:
- Improved quality and service
- Delivery on time
- Right first time attitude
- Fewer returned products and complaints
- Independent audit demonstrates commitment to quality